Popup won’t display

  • Resolved baldguy

    (@baldguy)


    4 years, 7 months ago

    My popups won’t display. I’ve tried changing popup themes, but it won’t display with any of them.

    There was an issue with the first div – <div id=”pum-### class=”pum pum-overlay …”> – where it had an inline style of opacity: 0. Changing that opacity in the developer tools made the overlay appear.

    Once the overlay appeared, the popup was placed incorrectly. In the next (nested) div – <div id=”popmake-###” class=”pum-container … “> – there was a class of “custom-position” that had the styles left:auto and right:auto. When I disabled those styles, the popup appeared in the correct position.

    Searching the forums, it looked like a jQuery conflict. I had jQuery 3.4.1 loaded, but I removed it in favor of the default WordPress jQuery version. Still the overlay and popup aren’t appearing, but now the first div (class of .pum-overlay) has a style of display:none. When I disable that, the overlay and popup appear correctly.

    What am I doing wrong?

    WP 5.4, Popup Maker 1.9.2, PHP 7.4, jQuery 1.12.4 (WP)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Maria T

    (@mariatogonon)

    Hey @baldguy – sorry for the inconvenience this has caused you.

    ?I would suggest you check out this?guide and see if it gives you anything useful to go on:?Checking JavaScript Errors

    If that helps, then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link:?https://wppopupmaker.com/support/?Thank you.

    Thread Starter baldguy

    (@baldguy)

    Thanks, Maria.

    Discovered that my jQuery functions were throwing errors due to reverting to the default WordPress jQuery (and its use of jQuery.noConflict(). Changed ‘$’ to ‘jQuery’, and everything appears to be working correctly.

    Why errors in other jQuery functions affected the popups I don’t know, but it looks good now.

    Maria T

    (@mariatogonon)

    Hi @baldguy – thanks for sending us an update. Glad to hear that it works properly now.

    Should you have any other questions, just please don’t hesitate to email us back here.

    Have a great day and keep safe!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Popup won’t display’ is closed to new replies.