Popup stop working after updated to latest version 4.1.1

Dear @bsantoso ,

Thanks for bringing the issue to our attention.

First of all, you can disable the auto-updates from the Installed plugins section.
Just find the core version of the plugin and click on the button mentioned in the screenshot:

https://prnt.sc/ex9W8v9zrzcc

As for the issue with the popups: we will need you to send the system information file and the exported popup to the [email protected] email address along with the support thread URL, so we can identify you easily.

Please, check the articles on how to get the needed files:

1. How to Retrieve the “System Information” File
2. How to Import/Export Popups

Looking ahead to hearing from you soon.

Best,
Popup Builder Team

Same here. My Design in the popup doesn’t work after updating to the newest version.
Downgrad to the old version, fixed the bug.

Dear @nico87 ,

Thanks for reporting as well.

May we ask you to check the articles we have attached to the forum and send the system information file and exported popup to [email protected] email address, please?

Thanks,
Popup Builder Team

Dear @bsantoso ,

We noticed, that you have contacted us via email and have sent all the needed information.
Our development team is currently working on it.
Once we have an update, we will send you an email and keep the conversation over there in order to avoid any misunderstanding.

Thanks,
Popup Builder Team

Dear @nico87 ,

In case you still face the issue, please, send the system information file along with the exported popup to the [email protected] email address, so we can check the issue for you as well.

Thanks,
Popup Builder Team

Dear @nico87 ,

Just wanted to inform you, that we have updated the plugin.
Please, update the plugin to the latest 4.1.2 version and after clearing the website cache, check again.

Share the results with us, please.

Thanks,
Popup Builder Team

Thank you. After updating to the newest version it works!

Thanks,
Nico

Dear @nico87 .

Thanks for the update.
We were glad to help ??

If there is anything else you would like us to assist with, please let us know.

Best,
Popup Builder Team

Dear @bsantoso ,

We noticed, that you contacted us with the email as well.

Kindly ask you to check your email and update us on the results.

Thus, we will close this support thread and continue the conversation over there, in order to avoid any misunderstanding.

Thanks,
Popup Builder Team

Dear support,

Thank you for your support and responding to my email.
Now, after update to newer version 4.1.2, popup is working.

GREAT JOB!!

Thanks!!

Dear @bsantoso ,

Thank you for letting us know. We’re glad it works as supposed to.

In case you ever need our assistance in the future, please, let us know.