Popup showing multiple times

  • Resolved chrismartinez99

    (@chrismartinez99)


    9 months ago

    The popup is showing multiple times per day although the “Display once per session” setting is 1440.

    I’ve cleared the cache, but it’s still showing. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @chrismartinez99,

    Thank you for the topic.

    I want to mention, that the plugin works via cookies. If you are using a plugin that blocks cookies, the problem may be connected to this.
    So, please exclude the popup from that plugin and check the case again.

    Please check this and let us know about the outcome.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @chrismartinez99,

    We’re?closing?this?ticket?for now as we last?heard?from you 4 days ago.

    If the query is unresolved, drop us a line and we’ll get back?to?you at the earliest and the?ticket?will be re-opened.
    For a new query, feel free?to?open a new topic. Our Customer Care Specialists will be happy?to?help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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