Popup sets close cookie automatically and does not display

  • Resolved netzmaedchen

    (@netzmaedchen)


    6 years ago

    Hi there,
    I have a site with a few popups on front page. Everything worked fine but I think after the last update, there’s a weird issue happening.
    I added a new popup with exactly the same settings as older ones and it doesn’t show. When I investigated further, I found out:
    – It sets the “close”-Cookie for my new popup right after it loads the page, even if it was never closed or displayed.

    The ID of the cookie is “pum-5241-close”.

    I have a little presentation showing my actions:
    https://app.ludus.one/a46eea85-bb39-4aa2-9abf-ebe8eea58587#1

    Hope you can help me. I think it’s a bug.
    Thank you very very much!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    @netzmaedchen – Sorry for the delay. Sounds like what is actually happening is that 2 popups are opening at the same time. When one popup opens it closes all others. If popup A & B both are set to open at 500ms they both will, except A will show, then B will show closing A. This happens so fast you never see A, but the close cookie would get set in this case I believe.

    You could mark them both stackable which disables the closing of other popups when that popup opens.

    Hope that helps. If your issue is resolved please take a moment to rate and review the plugin or support.

    If you still need help please message us directly at https://wppopupmaker.com/support/.

Viewing 1 replies (of 1 total)
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