Popup Scrollbar Bug

  • Resolved dastafford

    (@dastafford)


    1 year ago

    I am using Popup Box to provide some explanatory notes for users when they click on one of 12 items on a page. There are 12 separate Popup Box entries.

    For each Popup Box, I have checked the option “Show scrollbar” on the “Settings” tab.

    The first time a user clicks on one of the 12 items, the Popup Box displays correctly and, if the details are greater than the Popup Box’s dimensions, the scroll bar on the right-hand side is displayed. If the Popup Box is closed and re-opened, the Popup Box displayed does not include the scroll bar. It still scrolls with the mouse wheel. Every Popup Box on the page works properly ONCE.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @dastafford,

    Thank you for the topic.

    Our Dev Team checked and found the problem you are experiencing.
    We will surely fix the issue in the upcoming update of the plugin.

    For now, please contact us via this form for further investigation of your case. Our customer care specialists are ready to check out your case and provide you with the new fixed zip file as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @dastafford,

    Thank you for your patience.

    I am glad to mention that we have already fixed the issue in the latest version of the plugin and updated it accordingly.
    So, please update the plugin to the latest version and check the case again.

    Thank you.

    Thread Starter dastafford

    (@dastafford)

    The latest version (3.9.3) has fixed the issue.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Popup Scrollbar Bug’ is closed to new replies.