Popup + Polylang: popup for 1 language

Hi @beek1412 – thanks for reaching out!

Do you have a test page where we can see what you have now?

In the meantime, may I ask, do you have any caching plugin active on your website? If yes, could you please try to purge/clear caching and browsers cache? You can also try to check this using a different browser or in incognito mode to see if it is now working properly.

Furthermore, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Please keep us updated.

Hi Maria,

Thanks for your reply.

I have created a test environment so you can see what is happening: https://test.careanimations.com/fr/ (I have disabled the caching plugin and disabled asset caching here).

On our live website the popup works with the click trigger (red button “Webinaire”) on https://careanimations.com/fr/.

On the test environment I added the Auto Open trigger to this popup and as you can see it doesn’t show, neither does it show when clicking on the button.

Furthermore I noticed (on our live website) that when I click on the button while the page is still loading, the popup also doesn’t show.. and it stops working even if the page is loaded.
When I refresh the page and wait till page is fully loaded the popup does show when I click the button.

Hope you can find out what causes this bug.

Cheers,
Marijn

Hello there Marijn, thanks for sending us further details.

I checked the test site and I can confirm that the popup is not displaying in there.

However, please be reminded that if you are trying to trigger a popup in your Navigation Menu then this approach needs the process of setting a Click Open trigger and not an Auto Open Trigger.

That said, you can still set a popup with an Auto Open Trigger but it will be a separate popup from the navigation menu (red button “Webinaire”). Hope this gives you further insights.

Should you have any other questions, just let us know.

Hi Maria,

I have made two popups now: one with Click Open trigger for button and one with Auto Open trigger. Both do not work. Neither do any other popups. If I disable the one with Auto Open trigger all other popups work again.

I have enabled Debug Mode and set the Auto Open popup to English language: https://test.careanimations.com/, but the debug information is not giving me much insight.

Hi @beek1412

Thank you for your reply.

I checked the test page and I see what you mean. Please note that each page is using different IDs for different languages. Are you using the Advanced Targeting Conditions extension plugin to select the FR page? If not, I suggest using one so that the specific popup will only display on the FR page.

You can use the targeting condition URL Contains once you have the Advanced Targeting Conditions extension plugin.
Please see: https://share.getcloudapp.com/JruxnKrn

For more insights, kindly refer to this documentation Advanced Targeting Conditions: URL Conditions

Hope that helps.

Let us know if you have any questions or clarification on this matter.

Hi Bel,

I can already target FR pages without the extension by selecting Pages: With Language -> French, so I don’t think I need to buy any extension plugins.

The problem is not the targeting, it’s the Auto Open trigger that causes problems. When I create a popup with an Auto Open trigger it won’t show and all other popups stop working.

I deactivated all other plugins to check whether there is some sort of conflict, but that’s not the case.

Hi @beek1412

Thank you for this information.

Could you please add the below CSS to your site. You may add it to your Appearance > Customize > Additional CSS.

.pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
    opacity: 1 !important;
    display: block !important;
}

I tried it by editing the page source locally, and the popup displayed for the FR page – https://share.getcloudapp.com/Z4uj1Rxx

Let us know if this fixes the issue or further assistance is needed on this matter.

Hi Bel,

Thanks, this works! It does remove the transition effect though, but I managed to solve with CSS too.

Hi @beek1412 – thanks for keeping us up to date and we’re glad to hear that it worked for you! ??

By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day & stay safe!