Popup not working when logged out

  • Resolved ASandage

    (@anji_s)


    2 years, 4 months ago

    The popup will not work when you are logged out of the website – when you open the website, the popup basically freezes the home page so that you cannot scroll up or down the page. I added the display:block!important; css snippet to override css conflicts, which allowed the popup to work while I am logged in, but when I log out, I am back to the page being stuck with no ability to scroll up or down.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mark l chaves

    (@mlchaves)

    Hey @anji_s,

    We don’t see Popup Maker loading on that page you linked (https://realnutritionnyc.com/?pum_debug=1).

    Can you share the exact link that has your Popup Maker popup and instructions on how to open your popup (click or auto open)? That way we can have a quick look.

    Also, if it works fine while you’re logged in but not when you’re logged out, it could be your cache (i.e., you’re looking at an old copy of your page when logged out). Admin (back end) pages aren’t cached, so that explains why it works when you’re logged in.

    Can you make sure you clear your caches?

    Learn more here.

    I Make Changes and Nothing Happens

    Let us know how that goes.

    Cheers!

    Thread Starter ASandage

    (@anji_s)

    Thanks for getting back to me – We ended up using something else

    Maria T

    (@mariatogonon)

    Hi @anji_s,

    Thanks for letting us know and we appreciate your honesty.

    We wish you the best of luck!

    Have a great day!

    Cheers ??

Viewing 3 replies - 1 through 3 (of 3 total)
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