Popup not working

Hi @michelles00,

Thanks for reaching out. Sorry for the trouble you’re experiencing.

Could you tell us how you’re triggering the popup and if you’re using cookies?

Here’s some helpful information: https://docs.wppopupmaker.com/article/556-troubleshooting-your-first-popup.

Hi ,I attached the screenshot of the settings

https://prnt.sc/_oD5iIjwPXwj

https://paste.pics/PV8OS

Thanks

Hi @michelles00,

Thanks for the screenshots!

You’re using the AND operator in your targeting. This doesn’t work if you’re trying to target contents of different types (ie: a page cannot be a page AND a post at the same time, so the condition will become false)

Please use the OR operator instead.

To know more about targeting operators, please see: Conditions Introduction

Let us know how it goes. ??

Hi is it supposed to look like this?

I tried and it is still not loading the popups on the posts or category pages.

https://snipboard.io/XBthyA.jpg

Hi @michelles00,

Thanks for the screenshot. Yes, that should work.

Is it possible to send us a link to check this popup? There might be other issues we need to look at. If you want to share it privately, you can also send us a ticket via Support Request – Popup Maker.

We’ll wait for your message!

• This reply was modified 1 year, 4 months ago by Kim L.