Popup Not Working

  • Resolved steveindzine

    (@steveindzine)


    3 years, 5 months ago

    I have created a popup, the site is using WPBakery Visual Composer and Armada theme. It is also beheind Cloudflare. It is set to open immediatly without a delay or cookie to stop it from opening again. I can see the popup code in the source. The stats counter thinks its getting opened but it’s not. Any idea what is going on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bel

    (@belimperial)

    Hi @steveindzine

    Good day, and thanks for writing in!

    We are sorry to hear you have this trouble with your popup. I visited the page and I was able to replicate the issue. I saw that the popup is initializing and opening but for some reason the CSS to display it has been altered.

    Could you add the below CSS in your WP Appearance > Customize > Additional CSS:

    .pum-overlay.pum-active,
.pum-overlay.pum-active .popmake.active {
    display: block !important;
}

    Here is the output when the CSS is added: https://share.getcloudapp.com/KouJpmqo

    Hope that helps. Let us know how it goes or if this fixes the issue.

    Thread Starter steveindzine

    (@steveindzine)

    Hi Bel,

    That has worked, thank you!

    Steve

    Maria T

    (@mariatogonon)

    Hi there @steveindzine – we’re glad to hear that it worked for you! ??

    By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Have a great day & stay safe!

Viewing 3 replies - 1 through 3 (of 3 total)
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