Popup not working

Hello @manwithgills,

First of all please try to remove all conditions on popup, then in plugin settings enable option “Force Popup”.
Also please check on Popup edit page option “Timer” set to “0” and “Hide this group on” must be disabled.

Regards,
Oleg

Hi @razyrx ,

Thank you for your reply. I have made the changes you suggested and am still not getting the popup. It should display at the homepage immediately which I am not seeing.

Here is how I have things set now:

https://snipboard.io/Muzary.jpg

and

https://snipboard.io/m2aSje.jpg

Hello @manwithgills,

Please try to change theme to WordPress default, because it seeems some issue with theme.

Regards,
Oleg

@razyrx I checked that before I sent my initial post. I am using the 2020 theme. It is not working with that. I even installed and the current theme is not the Twenty Nineteen theme and it is not working.

Thanks again for your help looking into this.

Hello @manwithgills,

Please try to disable other plugins to check the issue, because it can be some incompatibility with other plugin.

Regards,
Oleg

@razyrx I disabled all plugins except for the Splash popup and it is still not working.

Chris

Hello,

Please check PHP errors log and WordPress debug log maybe it has some error that help us to solve the issue.

Regards,
Oleg

Hi @razyrx

Thanks Oleg for the reply. I checked my PHP log and there is only one error:

PHP Deprecated: wpseo_opengraph is deprecated since version 14.0! Use wpseo_frontend_presenters instead. in /hermes/walnacweb03/walnacweb03al/b927/mo…

As to wordpress debug file there are no errors being thrown or showing in the debug file.

Hello @manwithgills,

Please update plugin to latest version, then enable DEBUG MODE in admin area -> BeRocket -> Account Keys, then we can check the issue on your site.

Regards,
Oleg

@razyrx I updated to the most recent version. Here is the product that the popup should work on:

https://snipboard.io/5IodGp.jpg

When I enabled debugging and then visited the product page as shown above I went back and clicked the get errors button and this is what the page displays:

https://snipboard.io/KonZ5M.jpg

@razyrx Just checking in to see if you have any other options to troubleshoot this.

Thanks