Popup not showing on mobile

Hello @michaaeell – we do apologize for the inconvenience this has caused.

I checked your site on my actual mobile device (an iPhone XR) and yes, the footer menu item is not working as expected.

Could you please try to add this class extra CSS selector below to the popup trigger and see if that works now?
.footer-item footer-thema popmake-531 pum-trigger

Watch screencast to locate: https://share.getcloudapp.com/YEuXApGw

If that helps, then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link:?https://wppopupmaker.com/support/?Thank you.

@mariatogonon thank you for your answer. Unfortunately, that didn’t fix the problem. Moreover, using that approach for other elements doesn’t seem to work either, even on desktop…

@michaaeell – sorry to hear it didn’t work for you.

I have already replied to your HelpScout support ticket and you can follow the suggested procedure from there, as well, then kindly let us know if that helps.

We can now continue our conversation there and I will now set the ticket here to resolved.

Note: if I am not around when you replied, we have team members that can also assist you through our HelpScout support desk.

Thank you!

I too am having an issue with this not showing on mobile. I think i have narrowed it down to display: block in this element https://prntscr.com/zmhyxa – which is supposed to show the initial overlay and popup – is not working now. When you close the popup some js somewhere changes that form display:block to dislay: none.

This feature is not working. Whats the fix?

@nathancoffey in my case it will really stupid actually… Under Popup settings, there is a checkbox ‘Disable this popup on mobile devices’ which I didn’t notice. I hope it can be fixed in your case as easily as in mine!