Popup not showing on Divi when using Custom Header (Divi Theme Builder Header)

  • Resolved braeden1

    (@braeden1)


    3 years, 9 months ago

    Hi,
    I’m currently using the Divi theme with Popup maker, and it’s been working well.

    However, now that I’ve created a custom header through the Divi theme builder, the popup isn’t visible when clicked.

    You can notice that the page changes when the buttons are clicked, but the contact form isn’t shown.

    Here’s how it SHOULD look (using default header):
    https://gyazo.com/11a3b8942d532b8f5e714fdee6077a95

    Hoping someone can help with this.
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Maria T

    (@mariatogonon)

    Hello @braeden1 – we apologize for any delays.

    I checked the test page that you have included, and yes, I see the issue that you are referring to.

    May I ask, do you have any caching plugin active on your site? If yes, then could you please try to?disable asset caching?under your?Popup Maker?>?Settings?>?Misc?and check it again if that helps you solve the problem??
    ?
    ?You can also check out this demo screencast to make it more clear for you:?https://share.getcloudapp.com/2NuyW0qE
    ?
    If that helps, then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link:?https://wppopupmaker.com/support/?Thank you.

Viewing 1 replies (of 1 total)
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