Popup not showing on click after latest update

  • Resolved coltenv

    (@coltenv)


    6 years, 8 months ago

    I’ve been using this plugin to show a price quote as a popup on click. It was working well until the latest update (which I’ve noticed several people have also had issues with). I tried clearing browser cache and it still isn’t working. I did notice on one site that isn’t updated and is still working, pum-trigger is added to the html on the element that triggers the popup, but on https://www.gschemdryuplandrancho.com it doesn’t show that anymore. Is there a JS file that’s not being loaded?

    I checked the PHP Error Log and turned on debugging and nothing came up. I’m using Divi theme and everything is up to date.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    @coltenv – Sorry to hear that. I just checked the URL you submitted and the popup is working via manual triggering. I don’t see any popup triggers on the page though. How are you creating them, what should be triggering a popup?

    That said you have an unclosed <div> in your popups content, just after the last tabs html there should be 3 </div> and there are only 2. This is breaking the close button and forcing the rest of your footer to load inside the popups html.

    I will say there have been a lot of caching issues. IE your browser is still loading the old JS rather than the new one. This is very strange as we even changed the path & name of the files loaded so we are actually lost on this one at the moment and looking for answers. If this is the case for you as well, clear caches, purge cdns, purge cloudflare etc.

    Thread Starter coltenv

    (@coltenv)

    Thanks for finding that unclosed <div>. It was preventing the admin bar to not show up. That’s my own code so makes sense I overlooked that.

    As far as the popup, it looks like my settings got cleared at some time. After clearing my cache a thousand times and resetting the settings and adding a new trigger, I finally got it to work again. Thanks for the help.

    Plugin Author Daniel Iser

    (@danieliser)

    Strange. If you can list what settings specifically got corrupted or if they were all messed up I can look into it. That said we have had over 100k downloads of these new versions and only 2 reports of data migration issues, yours just now and another that claimed that all popups were deleted (which I’m trying to get clarification on now). So I feel like the code should have been solid in that respect, wondering if the data was malformed before some how but no way to know now unless you have backups or explicitly remember what changed ??

    Thread Starter coltenv

    (@coltenv)

    All I remember is that I 100% for sure set a trigger and triple checked that it was set and saved, but then I went back in and all the settings were reset to default. I don’t have a backup before I updated the plugin, so I don’t have any data to show that. Sorry I can’t be of more help. The code seems to be solid, I’ve had good luck with this plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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