Popup not showing in admin

  • Resolved dmblsn

    (@dmblsn)


    1 year, 11 months ago

    Hi,
    popup works well in frontend but doesn’t work in backend. No errors in console

    Thanks

    • This topic was modified 1 year, 11 months ago by dmblsn.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Bel

    (@belimperial)

    Hi @dmblsn

    Thank you for getting in touch.

    There are some things to consider when the popup is not showing at the backend.

    • The popup has a cookie, and has been closed in the backend.
    • The popup is using an Advanced Targeting Condition (ATC) – Is Logged In with a negative condition.

    Can you reset the cookie in the backend if it has a popup cookie?

    Here’s an example: https://share.getcloudapp.com/mXuDvOXW

    If ATC – Is Logged In with a negative condition is available, click the (!) icon beside the targeting page to remove the negative condition. It should change the color of the icon to gray.

    If the popup with ATC also has a cookie, try resetting the popup cookie as well.

    We hope that helps. Let us know how it goes.

    Thank you!

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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