Popup not popping up.

Hi @g4wheeler,

I’m sorry to hear that you’re having trouble with your popup not appearing when you click the button. Let me help you resolve the issue.

After reviewing your site URL with our internal tools, it appears that you have successfully set up the popup.
See here: https://share.getcloudapp.com/X6u7NEGE

I apologize, but I’m having trouble finding the button that activates your popup. Could you please update me on which button on your page is set to trigger your popup?

I also noticed that your current Divi Theme Version is Divi 4.20.4. However, the latest version is Divi 4.21. Could you please update your theme and reconfirm the issue?

Meanwhile, I recommend following our knowledge base article describing – A step-by-step guide on creating your first Popup in “Popups for Divi.” It will help you confirm how to trigger the popup via the button.
See here: https://divimode.com/knowledge-base/video-create-your-first-popup/

Alternatively, you can switch to “Divi Areas Pro,” which comes with multiple features, integrations, and automatic trigger functionality.
See here: https://divimode.com/divi-areas-pro/

I will be looking forward to your response. Thank you.

• This reply was modified 1 year, 5 months ago by Rohit Bhardwaj.

Rohit, thanks for replying. The trigger on the page is the button that says “Sign up today” It is using this URL: https://g4luxurydesign.com/free-masterclass/#video (Down below the videos) – The Divi Areas pro is a paid plugin and should not be required in order for the popup to work. The theme is now updated but that did not help it seems. Please advise.

Hi @g4wheeler,

I am sorry to hear that you are still encountering the issue.

Could you please forward your request here: https://divimode.com/get-support/

You can fill out the form and select the “Other” option when submitting the form. And add your details in the “Message” section.
See here:?https://share.getcloudapp.com/Wnu6rENq

I will be looking forward to your response. Thank you.

Hi @g4wheeler,

I have forwarded your concern to our development team for further confirmation. According to their latest update, the issue seems to be caused by setting up a full URL for your button instead of just using the popup ID: #video.

To fix your problem, simply add your popup ID (#video) to replace the current URL. This will solve the issue completely.
See here: https://share.getcloudapp.com/d5uDpExl

Please confirm the status of your issue. If the problem persists, please follow my previous instructions and forward the request via our support email request form on our website.

Note: Your website has several errors, as seen in the console.
See here: https://share.getcloudapp.com/5zuOw5NY

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Thank you for your assistance. That’s was the issue. I was using the full url morel like an anchor tag rather than a trigger. Its working now.

Thanks and have a great day.

Hi @g4wheeler,

Thank you for your response and for confirming the status. Please don’t hesitate to ask any additional questions you may have. Thank you.