Popup not loading on mobiles

There is probably a script error that only occurs on touch devices. To debug that, you’d need to (1) switch off all other plugins and (2) if the problem remains, switch to the default theme. Once you know if it’s another plugin or the theme, then you’ll need to dig deeper and find the script that behaves differently for different browsers/devices…

Hi RavanH,

Thanks for the quick response!

I think the problem is with the way popup is loaded on mobiles.

Here’s the code I’m using below:

[button type="real" shape="square" size="regular" href="#contact_form_pop" title="form1" class="fancybox" ]Reserve this Model[/button]

<div style="display:none" class="fancybox-hidden">
<div id="contact_form_pop">
        [contact-form-7 id="7369" title="form1"]</div>
</div>

It seems the “#” in the href attribute of the first snippet doesn’t work on mobiles.
Is there another way of making this work apart from the snippet above?

After tinkering a bit with this plugin without getting any solution, I had to shift to using another one which worked straight out of the box.

Here is a link just in case anyone else has this issue. It’s completely free and much easier to configure.