Popup not loading on home page

  • Resolved Deepak Kumar

    (@lakharadk)


    3 years, 4 months ago

    Hello Support and dev’s,

    I am having issue of loading popup on home page while it loads proper in other page without issue.

    And this problem occurs with Elementor POPUP as well.

    I tried to disable the plugin and found that Smash Ballon Feed Pro plugin is conflicting the popup on page.

    But both are good plugin and hope any work around for this problem.

    • This topic was modified 3 years, 4 months ago by Deepak Kumar. Reason: Description modify

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Bel

    (@belimperial)

    Hello @lakharadk

    Thank you for reaching out!

    We are sorry to hear you are experiencing this issue on your site. I’m glad that you have found the culprit. This usually happens when the third-party plugin has errors and conflicts with jQuery of WordPress. Please be advised that we also use the jQuery that comes with WordPress and if it has a conflict, it can cause the popup not to work.

    I checked the page https://paddleboardorlando.com, but I did not see any popup from Popup Maker. Do you have the error log from the server?

    For us to investigate further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/, and kindly provide the error log.

    Thank you and we look forward to hearing from you soon.

Viewing 1 replies (of 1 total)
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