Popup not displaying since last update

Hi @codeflex,

Have you tried the steps that @captooori described above by clearing W3 cache and then deactivating/activating your popup?

After the update, is the issue again gone when you deactivate W3TC?

Cheers,
Predrag

As explained earlier, i do not have a caching plugin. I also deactivated all plugins and tested and the same issue occured.

Hello @codeflex,

Would you please enable Hustle’s pop up and share a link to a page where it should appear, so we could have a closer look?

Please let us know what is the PHP version running on your site.

Please advise,

Kind regards,
Nastia

https://www.paleomazing.com/testpage/
php version 5.3.22

Hi @codeflex,

Hustle should work fine with 5.3.22 but just so we can be sure it’s not related to PHP version can you try updating to 7.x or at least 5.6 and see how it behaves after that?

Also, can you tell me what kind of content you use in Hustle popup, is it some shortcode, custom HTML or clean text?

Cheers,
Predrag

PHP has been updated to 5.6, and we’re using custom content with custom html.

<div class="popupimages"><img class="popup-image1" src="https://www.paleomazing.com/wp-content/uploads/2014/07/popup1.jpg" alt="popup1" width="269" height="35" />
<img class="popup-image2" src="https://www.paleomazing.com/wp-content/uploads/2014/07/popup2.jpg" alt="popup2" /></div>
[aweberpopup]
<div style="text-align: center;">
<div id="no-btn" style="text-decoration: underline;">No thanks, Continue to PaleOmazing</div>
</div>

Thank you for your patience. We just released a new version of Hustle with a lot of little fixes. Please update and let us know if this resolves your issue.

Hi there, I’m having problems too and I’ve just updated the plugin to version 5.1

It was working fine until it changed to Hustle. Now my secondary menu appears overtop of my pop up. Also, the settings are not reading correctly. I have added a rule so that the pop up is not activated when someone goes from page to page on my site but it keeps showing up on every page.

Site: https://www.thesuccessfulbuilder.com

Can someone help me as this is costing a lot of business.

Felicity

• This reply was modified 7 years, 10 months ago by Felicity456.

@felicity456 Sorry to hear you are having a struggling getting Hustle to work for you. Could you create a new thread so this one does not get too confusing? I will get someone on it and have them respond. Thank you!

Sure will do. Thanks for that.

I’ve just updated and it hasn’t fixed the issue.

Hi @codeflex,

Can you tell me from which plugin does this shortcode that you use comes:
[aweberpopup]

I checked AWeber Forms by Optin Cat plugin but it doesn’t seem to be using that shortcode.

Cheers,
Predrag

It’s a custom shortcode, not a plugin.
function aweberpopup($content) {

return ‘

<form method=”post” class=”af-form-wrapper” action=”https://www.aweber.com/scripts/addlead.pl&#8221; ><div style=”display: none;”><input type=”hidden” name=”meta_web_form_id” value=”1298781633″ /><input type=”hidden” name=”meta_split_id” value=”” /><input type=”hidden” name=”listname” value=”paleo_recipes” /><input type=”hidden” name=”redirect” value=”https://www.paleoglutenfreerecipes.com/thank-you-subscription/&#8221; id=”redirect_f3ae39af392b3ef24fb4562b9c34650b” /><input type=”hidden” name=”meta_adtracking” value=”Popup_Subscription” /><input type=”hidden” name=”meta_message” value=”1″ /><input type=”hidden” name=”meta_required” value=”name,email” /><input type=”hidden” name=”meta_tooltip” value=”” /></div><div class=”af-element”><div class=”af-textWrap”><input id=”awf_field-53526728″ type=”text” name=”name” class=”text” value=”Name” onfocus=”if(this.value==\’Name\’) this.value=\’\’;” tabindex=”500″ /></div>

<div class=”af-clear”></div></div>

<div class=”af-element”>

<div class=”af-textWrap”><input class=”text” id=”awf_field-53526727″ type=”text” name=”email” value=”Email” onfocus=”if(this.value==\’Email\’) this.value=\’\’;” tabindex=”501″ />

<br /><input name=”submit” class=”submit” type=”submit” value=”SIGN ME UP!” tabindex=”502″ />

</div>

</div>

<div style=”display: none;”></div>

</form> ‘;

}

add_shortcode( ‘aweberpopup’, ‘aweberpopup’ );

Hi @codeflex,

I did some further tests with your code and W3TC but I was still unable to replicate the issue on my installation.

Can you please give another go to conflict test now that Hustle is updated for W3TC and see if it works after that.

There’s a console error on your site mentioning ShareThis so try disabling any social sharing plugins first.

Let us know how it goes.

Cheers,
Predrag

I’ve disabled all other plugins and it made no difference at all. Also ran off twentyseventeen which you can see by going to https://www.paleomazing.com/testpage/?theme=twentyseventeen – as you’ll see the popup overlay doesn’t display at all on here (this was the same whether I had all other plugins activated or not).

Please advise what can be done from here. Do you need access to admin or the server to troubleshoot further? Perhaps email me directly for a faster resolution.