Popup not closing on mobile – reprise

  • Resolved beccoblu

    (@beccoblu)


    1 year, 10 months ago

    Hello. On my website https://magazinefemminile.it the popup shows and work correctly on desktop; in the mobile versione, the CLOSE button does not work. I tried to disable the caching options (btw I have no caching plugin on my website), I tried to disable all the plugins but Popup Maker, and nothing happened. And moreover, I am quite sure that the plugin has worked well until a couple of months ago (and nothing happened in the meantime).

    Please, can you help me?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @beccoblu,

    Thanks for linking the page. We were able to see the issue you described.

    Have you tried changing your theme to a default one? (Twenty Twenty)

    We checked the browser console and we’re seeing errors related to another plugin (PerfectScrollbar). See here: https://share.getcloudapp.com/NQuW0BqE

    Is this a standalone plugin or is it bundled with your theme? Can you try using another theme and see if the issue persists?

    Let us know how it goes.

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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