Popup not appearing on mobile

  • Resolved domorr

    (@domorr)


    3 months, 1 week ago

    Appears I’m having trouble displaying my “Caymus Vineyards Dinner” popup, that is active and shows on desktop and tablets without being logged on, but not mobile. I did not disable mobile viewing on the limitations tab.

    How do I get this popup to appear for mobile?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @domorr,

    Thank you for the topic.

    We checked your website and noticed that the popup is normally opened there.

    See the screenshots below:

    View post on imgur.com
    View post on imgur.com

    Please let us know whether you are using a Cache plugin or not.
    If yes, then, please clear the caches and check the case with different browsers and an Incognito mode.

    Please check this and get back to us with an outcome.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @domorr,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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