Popup makes form not work on mobile

Hello @hohotototo,

Sorry to hear that you are experiencing this issue.

I checked the page using an actual iPhone device and seems I wasn’t able to replicate the issue.

See screencast: https://share.getcloudapp.com/z8umelzG

You will see in my video that it didn’t jump to the top part of the popup when I click on different field.

We think you might need to clear your mobile’s caches and test on a private mode browser.

Let us know how that goes.

Thanks & have a great day!

Hi María thank you for your quick response, sorry forgot to say that it happens on Android devices specifically.

Hi @hohotototo

Thank you for the clarification.

We rechecked your site, and noticed there are console errors.

See: https://share.getcloudapp.com/yAu1Ojoo

We think there’s a possible conflict with your theme or another plugin.

Can you try the following for us?

1. Temporarily deactivate your third-party plugins except Popup Maker, Formidable Forms and switch the theme to WordPress Twenty Twenty-Two.
2. Clear out any browser, WordPress, server, database, and CDN caches you have.
3. Retest using a private or incognito window with no active browser extensions.

Test if a Plugin or Theme Interferes with Popup Maker

Learn more about what to do if you don’t see your changes.

Let us know how that goes.

Thank you!