Popup maker stops firing

  • Resolved kimcoetzee

    (@kimcoetzee)


    3 years, 1 month ago

    Hi There I’m using popup maker to create a form popup.

    I’ve run into an odd problem where a popup stops working if the user doesn’t select a date from the date picker on their first pass.

    On the page listed, there is a book here accordion. On opening it if you click into the fields but don’t select anything (in sequence) then by the time you click into the guest number field (which is when the popup should fire) nothing happens.

    Going back and filling the fields out does not resolve the problem.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Maria T

    (@mariatogonon)

    Hello @kimcoetzee – thanks for writing in!

    I checked the link and upon testing, this is working properly for me. See this screencast: https://share.getcloudapp.com/yAukDk9g

    If the issue still occurs on your end, and if you have caching plugin active on your website, please try to disable asset caching under your Popup Maker > Settings > Misc to see if that solves the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

    In case you are referring to something else, or if my understanding is not correct, apologies about that. Please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/ This is to secure your website’s information. And, so that we will be able to try to replicate the issue from our end. We hope for your kind cooperation with this. Thank you! ??

    Plugin Support mark l chaves

    (@mlchaves)

    Hey @kimcoetzee,

    We’re going to mark this thread as resolved since we haven’t heard back from you.

    Please feel free to start a new thread or submit a help request ??

    https://wppopupmaker.com/support/

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Popup maker stops firing’ is closed to new replies.

Tags