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Resolved k_shah_in
(@k_shah_in)

3 years, 7 months ago

Hello,

I am trying to add a popup in LayerSlider. But after adding the popup class ‘popmake-3243’ to the Class attribute (https://prntscr.com/1qhiid7), it doesn’t open the popup.

While going through the code, I found that the class has been added to the <p> tag and not to the tag of the slider. This is the reason the popup is not triggering. (https://prntscr.com/1qhikeu)

I tried to add the class via jQuery, but still it’s not adding the class to the tag. (https://prntscr.com/1qhilw3)

Can you help me out to fix this issue?

Thanks
Ketan

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Maria T
(@mariatogonon)

3 years, 6 months ago

Hi there @k_shah_in – sorry for the inconvenience and for the delayed response.

Before proceeding further, may I ask, do you have any caching plugin active on your website? Please could you try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

Please let us know if that works for you, otherwise, you can reach out to us directly to our HelpScout support desk for us to be able to provide further assistance. Check this link: https://wppopupmaker.com/support/ Thank you.

Thread Starter k_shah_in
(@k_shah_in)

3 years, 6 months ago

Hello Maria,

I have disabled asset caching via Popup Maker settings, but the issue still persist. I am not facing this issue at any other places like side tab, button in the content, etc. I am facing it only in the LayerSlider plugin. The page is successfully triggering the same popup with the class “popmake-3243” in the Our Courses section. But its failing to trigger in the slider.

As mentioned in my screenshots, its not adding the class to the tag, not even using jQuery.

I am using the free version of Popup Maker so I don’t have the option to open a ticket on https://wppopupmaker.com/support/.

Thanks
Ketan

Maria T
(@mariatogonon)

3 years, 6 months ago

Hello @k_shah_in – please be advised that we have already replied to your HelpScout ticket. You may want to check at it and kindly let us know.

Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Popup maker is not working inLayerSlider’ is closed to new replies.

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