Popup issue when triggered

Hi @05kholo ,

Thanks for reaching out.

[1. The issue is that it doesn’t show when the button is clicked]
It looks like a browser styling rule messes up how Popup Maker displays that popup. In techie terms, there’s a CSS conflict on that page.

Can you try the CSS override solution in this doc?

https://docs.wppopupmaker.com/article/544-your-popup-is-not-displaying-on-your-homepage#conflict

We used the browser dev tools to test that same override on your site. The good news is the fix worked for us ??

Here’s a demo of our test:
https://share.zight.com/GGudORK4

Our test is only temporary. You need to make the fix permanent on your site by following the instructions in the guide above.

[2. If you’d like to login and have a look, please feel free to:]
It is not advisable to share your site’s log in details in public forums.

We strongly recommend that you change your password as soon as possible to prevent unauthorised access to your site’s WP Admin Dashboard.

We hope hope that’s helpful, and we look forward to your feedback.

Hello Israel

that seemed to work, thank you.

i have an issue now, i want to remove this class from being rendered pum-open-overlay-disabled because it’s hiding the overlay not to show and i want it to show

Hi @05kholo,

We visited your site and checked your popups again but it’s already showing overlays.

See here: https://share.zight.com/kpuZ9bqQ

Do you have other popups without overlays? If you want to enable overlays, ensure “Disable Overlay” in your popup settings > Display > Advanced is unchecked.

See here: https://share.zight.com/2Nu9BbWK

Let us know if you have other questions. ??

Hi there,

I’m going to mark this as resolved as we haven’t heard from you in a while.

Feel free to create a new thread if you have other questions.

Thanks!