popup is shown only on Chrome

  • Resolved Rakesh Raja

    (@rakeshraja)


    6 years ago

    the popup is only showing on Chrome not on other browsers

    Kindly check following url

    https://www.kraftkern.ch/

    Its showing following error on console

    TypeError: SGPB_JS_PACKAGES.extensions is undefined[Learn More] PopupBuilder.js:743:70
SGPBPopup.prototype.themeCustomizations
https://www.kraftkern.ch/wp-content/plugins/popup-builder/public/js/PopupBuilder.js:743:70
SGPBPopup.prototype.prepareOpen
https://www.kraftkern.ch/wp-content/plugins/popup-builder/public/js/PopupBuilder.js:304:2
SgpbEventListener.prototype.sgpbLoad/</timerId<
https://www.kraftkern.ch/wp-content/plugins/popup-builder/public/js/PopupBuilder.js:1974:4

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Sygnoos Support

    (@sygnoossupport)

    Dear @rakeshraja,

    We have checked your popup with all possible browsers and devices, the popup opens everywhere: https://we.tl/t-V7ET5PYzBN
    We have checked it on Chrome, Safari, Firefox, and IE, on mobile and desktop.
    Could you, please, let us know what browser and device are you checking it with so we can reproduce the issue?

Viewing 1 replies (of 1 total)
  • The topic ‘popup is shown only on Chrome’ is closed to new replies.