• Resolved Robert Mendes

    (@robertmendes)


    When I try to open the first blog post, I get a popup with my contact form. When the plugin is disabled, the record opens as it should. Please help me!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Maria T

    (@mariatogonon)

    Hello Robert, sorry to hear about that!

    I viewed the blog page and I see your issue. Upon checking, it seems the first column of blog post has a class of pum_trigger therefore upon clicking, it then triggers the popup.

    We think you should check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker:
    https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker This way we can determine if its a conflict with another plugin or theme quickly.

    Keep us posted on how that goes.

    Plugin Support mark l chaves

    (@mlchaves)

    Hey @robertmendes,

    I visited your site. Thanks for the link.

    When I click on a blog post preview in the first column it opens a popup.

    I’m assuming that you don’t want that popup to display when people click on a blog post preview. Instead, you probably want the blog post to come up.

    Is that right?

    If so, I can think of 2 things that you can check:

    1) When you edit your main blog index page, can you make sure you didn’t assign your popup to that first grid column?

    If you’re using the Block Editor, you can select that grid or column block and look on the right to see if there’s a popup assigned. You can also check if there’s a Popup Maker CSS class trigger under the Advanced setting for that block too.

    Here’s what the Popup Controls look like for a Gutenberg block https://share.wppopupmaker.com/rRuNDn0d

    Here’s where you’d see the CSS class in Gutenberg https://docs.wppopupmaker.com/article/545-a-beginners-guide-to-popup-triggers#gutenberg

    2) The other way this can happen is if you added an extra CSS selector in a Click Open trigger for your popup.

    To check, edit your popup and go to the Popup Settings > Triggers tab. You can get a better picture of what that looks like here https://docs.wppopupmaker.com/article/545-a-beginners-guide-to-popup-triggers#extra-css-selectors

    Feel free to follow up with us via our contact form.

    https://wppopupmaker.com/support/

    That way you can email us some screen captures and we can get your details using a more private channel if needed.

    Please let us know.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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