Popup image not responsive

  • I have made a very simple popup using the airmail template and added an image into the paragraph area. When the popup is viewed on a phone, the image spans out past the right side of the popup and screen. Is there a way to make this responsive without having to write a media query? Thought this was all supposed to be responsive out of the box. Please help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter dsb0328

    (@dsb0328)

    Also, the image is blurry and when I try to change things, the changes don’t show. Even when I try to view it in a Private Window or a completely different browser. For example, I uploaded a new image, replaced the old image with the new one, and the inspector is still reading the old image. Any help would be greatly appreciated.

    Thread Starter dsb0328

    (@dsb0328)

    Okay, blurriness resolved by placing “full” sized image instead of thumbnail. Changes still don’t always show up, but sometimes do after a while. May be a server thing. However, the image in the paragraph/rich text editor is still not responsive and hangs out over the right edge of the popup window on smaller screens. ie. iPhone 7 vertical screen

    Thread Starter dsb0328

    (@dsb0328)

    Guessing there’s no support for this plugin anymore?

    Hi @dsb0328

    I understand that the image is not responsive in your popup, this is a known issue and I have notified to the development team, you can currently use the media queries to make the image responsive. Also, if you are not comfortable I can help you with the CSS code. Please let us know about the website URL on https://www.icegram.com/contact

    About the image not changing, it should probably be because of the cache mechanism on your site, please try to clear the cache and try again.

    Please let me know your views.

    Best,
    Aditya Shah

    Thread Starter dsb0328

    (@dsb0328)

    I figured out a work around for now by just making the image smaller and using a media query, but this should definitely be fixed. That’s huge if you claim your plugin is responsive.

    Hi @dsb0328

    I understand the concern and the issue will be fixed in the next version of the plugin.

    Thank you for notifying about it.

    Best,
    Aditya Shah

Viewing 6 replies - 1 through 6 (of 6 total)
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