Popup Form Transparent ONLY on Mobile

  • Resolved nickmclamb1

    (@nickmclamb1)


    4 years, 10 months ago

    The popup has been working great for a long time, but recently (as far as I know today) the form that I’m using with Popup is showing up as transparent on mobile devices, but completely fine on a PC.

    The form is still functional, but since it’s transparent it’s really hard to read. It may also not be scaling properly anymore, but since there are no borders, I can’t tell.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @nickmclamb1 – sorry to hear about that.

    I viewed your website in my actual mobile device and yes, I see the issue that you are experiencing.

    ?May I ask, do you have a caching plugin like?Asset CleanUp?plugin or any caching plugin on your site? If so, then could you please?try to deactivate it temporarily?from your end to see if that fixes the issue??

    This plugin might prevent the popups to rendered with theme styling or any CSS at all. Hence, causing it to display under the Footer/bottom section of the website.?

    If that does not help,?I would then suggest you check out this documentation on how to?Test?if a Plugin or Theme Interferes with Popup Maker:?https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker?This will give you more insights.

    If that helps, then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link:?https://wppopupmaker.com/support/?Thank you.

    Thread Starter nickmclamb1

    (@nickmclamb1)

    Thank you, Maria! It was the SG Optimizer by my host, Siteground. I recently activated it because I wanted to see if it could speed up the site at all.

    It’s back to normal!

    Hello @nickmclamb1 – thanks for sending us an update regarding this. ?

    By the way, if you have a moment, we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

    Have a great day and stay safe! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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