Popup form error

  • Resolved remotebliss

    (@remotebliss)


    4 years, 1 month ago

    Hi, my ConvertKit pop up is popping up three times instead of one, meaning a user needs to X out of it three times before it will go away.

    I set this form using the ConvertKit plugin (it is updated). I don’t believe I have any other widgets using the form.

    I spoke with ConvertKit support and they don’t know why it’s happening and suggested I contact WordPress and my web host.

    Can you help? Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Contributor ggwicz

    (@ggwicz)

    Hey @remotebliss ,

    Our plugin does not add pop-ups, so the pop-up is coming from another plugin or your theme.

    To help identify the specific problem with why those pop-ups are impacting ConvertKit form loading, please email us at [email protected] so we can engage in a more direct and timely support response.

    Thank you!
    George

Viewing 1 replies (of 1 total)
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