Popup doesnt show and freeze the page

Hi @brandvanagus

Thank you for getting in touch, and we’re sorry the popup is not showing and freezes the screen.

We checked the page https://tiendacheeky.es. However, there is no popup initializing on the browser console.

Could you share the exact link where we can check the popup?

On the other hand, could you update the CSS to the following:

.pum-overlay.pum-active, 
.pum-overlay.pum-active .popmake.active {     
	display: block !important;     
	opacity: 1 !important; 
}

We hope that helps. Please let us know how that goes.

Thank you!

Yes, i ve also tried adding the opacity: 1 but it doenst work. What is strange that in the css editor the popup shows ok but in live site dont.

I create a new page to test it: https://tiendacheeky.es/test-popup/

Hey @brandvanagus,

It looks like either your cookie banner plugin or a caching plugin is somehow wrapping (or smothering) your popup’s HTML. Here’s what I mean.

https://share.wppopupmaker.com/4gurEo7k

That’s why the popup shows up all the time with no issues if you leave the cookie banner up too. Once you close the cookie notice, Popup Maker tries to display the popup, but it’s blocked (so the page freezes).

The popup code needs to be outside of the cookie banner’s HTML (not nested inside of it). Can you check with your dev team or whoever you helped you set up your site to make sure:

1) There’s no custom code that’s shoving the popup code inside the cookie banner HTML?

2) Maybe exclude Popup Maker from your caching minification and code combining options?

3) Or, Anything else like a plugin conflict that’s doing that?

Let us know how that goes.

Have a great weekend ??

Hey @brandvanagus,

We’re going to mark this thread as resolved since we haven’t heard back from you.

Please feel free to start a new thread or submit a help request ??

https://wppopupmaker.com/support/#submit-a-support-ticket

Have a great day!