Popup does not open

Dear @dbreuninger,

Thank you for your topic.

Upon checking your page, we noticed that the popup appears after scrolling, which likely indicates that the “Open by Scrolling Down” option is enabled.

See the screenshot below:

We reviewed this via the following link: https://wieland-boku.ch/.

Additionally, we observed that you’re currently using an older version of the plugin (7.8.1).
The latest version of the Popup Box plugin’s Business Package is 7.9.0.100.

It’s possible that there may be some conflict with the older version, which has since been resolved in the latest update.
We recommend updating to the latest version to ensure you have all the latest bug fixes and improvements.

Here is the Update Guide:
https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins

You can make a DB backup beforehand for your safety (you can use UpdraftPlus).

After checking your page, we didn’t notice any issues directly related to the popup at this time.

As you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.
Commercial products are not supported in these forums.

Thank you.

Dear @dbreuninger,

We’re?closing?this ticket for now as we last heard from you 1 week ago.
Unfortunately, we haven’t heard from you via contact form as well.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.