Hi @jhawtin,
Sure, I will be happy to assist you in resolving your issue with the popup triggering automatically on your site without any click.
I checked and confirmed your issue.
See here: https://share.zight.com/6quXkmX1
As you have observed in the video, the moment I tried to move the cursor away from the current tab, the popup started triggering automatically.
When I checked using our internal tool your site popup type, I found that you have enabled “Exit-Intent.”
See here (Console): https://share.zight.com/xQuQZPQW
The Exit-Intent feature of our plugin utilizes technology that triggers a popup on the user’s screen when their behavior indicates an intention to leave the page.
You can find more information about the same in our guide “Divi Popup Triggers Explained: The Power of Exit-Intent” below.
See here: https://divimode.com/divi-popup-triggers-explained-the-power-of-exit-intent/
Solution
You can simply disable the “Exit-Intent” option in your Behavior tab, and it will automatically resolve your issue.
See here (1): https://share.zight.com/nOuJp6Xy
Reference: https://divimode.com/knowledge-base/popups-appear-without-clicking-anywhere/
(Optional Guide)
Additionally, should you wish to close other popups and allow only a single popup to be active upon a user’s click, activate the “Close Other Popups” feature.
See here (2): https://share.zight.com/nOuJp6Xy
Cache Issue
I also found that your site has a “LiteSpeed Cache” plugin active.
See here: https://share.zight.com/04uR0mnK
You can clear your site cache by choosing “Purge All” to confirm the new changes.
See here: https://divimode.com/knowledge-base/clear-cache-lite-speed-cache/
Divi Areas Pro
Besides the Exit Intent feature, “Divi Areas Pro,” the advanced version of “Popups for Divi,” enables you to manage all your popups from one place, “Divi Areas.” It comes with multiple layouts, features, behaviors, and integrations, including popup scheduling.
See here: https://divimode.com/divi-areas-pro/
I hope this information helps. Please do not hesitate to ask any further questions. Thank you.
