Popup closes with upon submitting form

  • Resolved sachcontrol

    (@sachcontrol)


    7 years ago

    Hello,

    I am using the popup to show a form for newsletter subscription via the NinhaForms plugin. I want the popup to stay open after submission to display a success message. Then the user should be able to close the popup manually. Problem is that the popup always closes immediately after submission, even when some required fields are still blank.

    I read in another thread that enabling Ajax-loading might resolve that, but I can’t do that because when I load the popup with Ajax, it causes a conflict with the theme or another plugin. It only works with Ajax loading disabled. I also have close at conversion in the settings disabled.

    Thank you in advance for your support
    Stefan

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Damian

    (@timersys)

    The page is password protected, I can’t check the error.

    Thread Starter sachcontrol

    (@sachcontrol)

    Sorry about that. The pages are still in development and thus not publicly accessible. Is there a way for me to send you the password, so you can access the page?

    Plugin Author Damian

    (@timersys)

    try the contact form in our site timersys.com

    Thread Starter sachcontrol

    (@sachcontrol)

    Thank you Damian. I submitted the password via the form.

    Hi,

    I have a similar issue. I use a Mailchimp form with various success and error messages. It works fine on other parts of the site but in the popup I can’t get those messages to display (ajax is enabled and close at conversion in the settings disabled). The popup stays open but no error or success messages display. The form gets submitted though. Any idea why?

    Thanks!
    Delphine

    Plugin Author Damian

    (@timersys)

    Hi @rondellesfines,
    please open a new thread and post url and the plugin you using so we can help.

Viewing 6 replies - 1 through 6 (of 6 total)
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