Popup closes as soon as it opens?

  • Resolved allcore

    (@allcore)


    4 years, 10 months ago

    Hi,

    I can’t see an error, I don’t know if it is a jquery issue or something along those lines? I don’t believe I have a setting causing this issue. I also just did updates to my clients’ site. Maybe a change in the code somewhere, as I did not change anything in the settings and it was working fine before??

    Your help would be greatly appreciated.

    Regards,
    Tiffany

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @allcore, I viewed your website and I see the issue that you are experiencing.

    You can check out this documentation to check if you have set the Close options settings properly. Here’s the link: ‘Close’ option settings

    Or, if you would like, you can also escalate your issue directly to our HelpScout support desk. Check this link:?https://wppopupmaker.com/support/? to secure your website’s information.

    Just let us know.

    Thread Starter allcore

    (@allcore)

    Weird I had to turn off the “Click Overlay to Close” option for it to work. That setting never caused any issues before. But at least it is working now.

    Thank you for getting back to me.

    Regards,
    Tiffany

    @allcore – Hi Tiffany, sure, no worries! I’m glad to know that it is now working on your end.

    Should you have any other questions, just don’t hesitate to reach us back here.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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