Popup Builder not work with Divi theme after version 4.17

  • Resolved alliedpixel

    (@alliedpixel)


    1 year, 3 months ago

    We are using Divi theme for the website with Popup Builder version 4.1.7 and early no any problem. When I tried to update any other new version, the popup was not working and restored backup back. I just updated new version on our dev site at: https://alliedpixelnew.wpengine.com/our-team/, you can take a look. They were working by clicking CONTACT links, but they are no longer work after 4.1.7. You can check the Console panel to see the error message:

    Uncaught SyntaxError: Unknown / Unhandled data type(s): {
    at error (PopupBuilder.js?ver=1694204397:139:62)
    at _unserialize (PopupBuilder.js?ver=1694204397:148:29)
    at SGPBPopup.unserialize (PopupBuilder.js?ver=1694204397:150:8)
    at SGPBPopup.setPopupData (PopupBuilder.js?ver=1694204397:23:397)
    at SgpbEventListener.popupObjCreator (PopupBuilder.js?ver=1694204397:173:458)
    at HTMLDivElement. (PopupBuilder.js?ver=1694204397:173:60)
    at Function.each (jquery.min.js?ver=3.7.0:2:3129)
    at e..each (jquery.min.js?ver=3.7.0:2:1594)
    at SgpbEventListener.init (PopupBuilder.js?ver=1694204397:173:26)
    at PopupBuilder.js?ver=1694204397:211:454

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi there,

    Thank you for reaching out. I am sorry to hear that you are having this issue with popup builder. We have recently updated to popup builder. Could you please check and update to latest version. Please feel free to reach us if the issue persists.

    Regards

    Thread Starter alliedpixel

    (@alliedpixel)

    I just updated the the plugin to the latest version 4.2.6, but it looks like still has the problem. It shows the errors on the Console panel on the same page:

    init popups ?
    PopupBuilder.js?ver=1694204397:139 Uncaught SyntaxError: Unknown / Unhandled data type(s): {
    at error (PopupBuilder.js?ver=1694204397:139:62)
    at _unserialize (PopupBuilder.js?ver=1694204397:148:29)
    at SGPBPopup.unserialize (PopupBuilder.js?ver=1694204397:150:8)
    at SGPBPopup.setPopupData (PopupBuilder.js?ver=1694204397:23:397)
    at SgpbEventListener.popupObjCreator (PopupBuilder.js?ver=1694204397:173:458)
    at HTMLDivElement. (PopupBuilder.js?ver=1694204397:173:60)
    at Function.each (jquery.min.js?ver=3.7.0:2:3129)
    at e..each (jquery.min.js?ver=3.7.0:2:1594)
    at SgpbEventListener.init (PopupBuilder.js?ver=1694204397:173:26)
    at PopupBuilder.js?ver=1694204397:211:454

    When you have time, could you take a look at: https://alliedpixelnew.wpengine.com/our-team/

    Thanks!

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi,

    I did check and it doesn’t show the popup. Is it possible to contact us directly to discuss this, if yes, We kindly request that you contact us directly for assistance. You can visit the following link,?

    https://help.popup-builder.com/en/, 

    where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

Viewing 3 replies - 1 through 3 (of 3 total)
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