Popup Builder and Wpbakery

Dear @julesgoesnuts,

We are sorry to hear that you are facing issues.
Please note that we have already forwarded your concern to the tech team for further investigation.
Meanwhile, we will need the system information file.
You can retrieve it from here:

How to Retrieve the “System Information” File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

Regards,
Popup Builder Team

• This reply was modified 2 years, 3 months ago by Sygnoos Support.

Thank you, here is the link https://we.tl/t-ZhaeD1X1qb

Hi, I’m so sorry, I just figured out what the problem was. I configured the popup to show only on specific sites and these urls changed after the theme-change. So it seems like there is no technical problem!

Dear @julesgoesnuts,

We are happy to hear that you figured it out.
In case of any other questions, please let us know.