Popup Block animation doesn’t work

  • Resolved Luis

    (@rgluis)


    8 months ago

    Hello, I has been using your blocks, they’re pretty good!. I just found the Popup block animation setting do not takes any effect in the frontend site. I took a look into the demo page and also I didn’t see it working there.

    Debugging a little bit it seems the animation doesn’t get applied because the modal container gets a display: none; instead of waiting until the animation finish.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi Luis,

    We apologize for any inconvenience caused.

    Thank you for bringing this to our attention. We will thoroughly review this with our DEV team and provide you with an update soon. We kindly ask for your patience.

    Best regards

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi?Luis,
    Greetings. Sorry for not getting back to you sooner.

    We’re glad to inform you that we’ve released a new version of?Essential Blocks, which includes the fix for your issue. Could you please update your plugin now? Afterwards, please follow this link:?https://d.pr/GxR2uP?and check again.

    Note: You can check the changelog of?Essential Blocks?here:?https://essential-blocks.com/changelog/

    Looking forward to hearing back from you.
    Thanks.

    Thread Starter Luis

    (@rgluis)

    Hello, thank you for responding.

    I followed the steps to regenerate the assets and also removed the component from the page and recreated it, but I still do not see the animation. I also tried with version 4.5.7, which is the version mentioned in the changelog where the issue was supposedly fixed.

    If you want to take a look, this is the link where you can see the issue, just click into the first carousel image:

    Thanks in advance!.

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi?Luis,

    Sorry to hear that.

    We’ve already forwarded your query and the link to the team for further investigation. Please allow us some time again. We will get back to you soon with an update. Your patience is greatly appreciated.

    Thank you.

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi Luis,

    Greetings. We’ve rechecked that with our DEV team.

    It seems that you’re using an External Element. For external elements, the animation won’t work. Please set the animation on your slider block (which is not ours) instead of the popup block.

    In the meantime, you can also share the screen recording of the full process of how you’ve set the animation. This will allow us to assist you appropriately.

    Thank you.

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi?Luis,
    Greetings.

    We haven’t received any updates from you since then. Could you please let us know the update?

    Thanks!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi?Luis,
    Hope you are doing well.

    Regarding your issue, we still haven’t heard back from you. So, we’re assuming your issue has been resolved. I am resolving this topic. You’re always welcome to reopen the topic again if you face any issues.

    Have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)
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