Popup

  • Resolved helenetitre

    (@helenetitre)


    9 months, 3 weeks ago

    Hello,

    Thank you for this plugin. I have a problem that I haven’t solved yet. I want the popup app to appear only on screen and tablet, not on mobile.

    I used the CSS #kc-popup {display: none}. It does not work. Can you explain to me why the popup is still active on mobile? Can you help me?

    Thnaks you, I am French. Also, sorry for my awkward post.

    Ic?ne de validation par la communauté

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter helenetitre

    (@helenetitre)

    I use another plugin to resolv the problem

    Plugin Author Divimode

    (@divimode)

    Hi @helenetitre

    Thanks for trying our plugin, and we apologize for the issue. Were you using a click trigger for the popup or exit intent?

    We haven’t heard of the issue you’ve mentioned before, and as you can see from our reviews, our plugin is loved by many. For click triggers, you would simply use Divi’s built in responsive editing controls to hide the trigger on mobile. And for exit intent triggered popups, you can use Divi’s responsive editing controls to hide the entire section on mobile.

    Is the 1 star review you left us necessary? We work hard to provide this plugin 100% for free and 1 star reviews really hurt us.

    Thread Starter helenetitre

    (@helenetitre)

    @divimode I understand perfectly. Also, I gave it 3 stars. I found your plugin good and easy to install. But I couldn’t disable it on mobile. I searched during a fews days to resolve the problem, to no avail. The popup should appear at 800 pixels. it was triggered by scrolling.

    Plugin Author Divimode

    (@divimode)

    Did you try disabling the entire popup section on Mobile? Yes, sorry I meant 3 stars. Even the 3 star review dropped our rankings over night ??

Viewing 4 replies - 1 through 4 (of 4 total)
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