Popular Posts No Longer Working

I’m having the same problem on both of my sites and it isn’t the first time it happened. https://api.nrelate.com is returning a 500 response code. It’s an issue on their part probably, since the plugin doesn’t report any issues in the WordPress admin pannel, I even hit the reindex and it finished without issues. I hope it gets fixed soon.

It appears we are also having an issue where the popular posts have stopped appearing in the sidebar.
Please get this fixed quickly.

@gabriocco — We see Most Popular up and running on your site and all looks good. Let us know if you need further assistance.

@rockeru @simonnwalker — Please let us know if you are still experiencing issues.

Thanks,
Katrina @ nRelate

It fixed itself after about a day. I then experienced the same problem a week later that lasted a couple of hours. No issues afterwards up until now.

@rockeru — Glad to hear that things have been resolved. Do let us know if we can assist further.

Thanks,
Katrina @ nRelate

Popular posts appear – but do not seem to refresh/update even after flushing cache. Please check.

@p. Chandra — Can you let us know which site you use our plugin on so we can take a look at this for you if it’s still an issue?

Thanks,
Katrina @ nRelate