• Resolved ginake13

    (@ginake13)


    For some reason, some of the pop-ups on this page are not working properly. Tried every solution that I can think of…

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Dear @ginake13 ,

    Thanks for reaching out and for reporting.

    Please, enable the **Debug Mode** so our support team can check what the issue is.
    Follow the steps below to achieve this.
    1. Go to Popup Builder settings.
    2. Check the “Enable DEBUG MODE”.
    3. Click “Save Changes”.
    https://prnt.sc/v0kw8q

    P.S. Make sure to have the Popup Builder plugin’s latest version activated so you can have the Debug Mode feature available.

    Thread Starter ginake13

    (@ginake13)

    @sygnoossupport thank you very much for your response.
    I’ve enabled debug mode, and the version that I currently have is 3.76 (which I think is the latest).

    Thread Starter ginake13

    (@ginake13)

    Any updates please ?

    Dear @ginake13 ,

    Thanks for getting back to us.

    So, we have checked the website, and there as some popups on the website, the data of which didn’t load on the website.
    Please, check the screenshot below and send us the screenshot from the sg-popup-id-6433 popup settings, so we can see if all the settings for the popup are set in the right way, or not:
    https://prnt.sc/zyr4f8
    Looking ahead to hearing from you soon.

    Thread Starter ginake13

    (@ginake13)

    Hello,
    Indeed there are a lot of pop-ups that are working fine. Every pop-up has been added in the same way. I’ve noticed that once I reached a certain number of pop-ups on the page, the ones that were added first stopped working…

    Here is the screenshot that you requested.
    https://prnt.sc/zzhesf

    Sygnoos Support

    (@sygnoossupport)

    Dear @ginake13 ,

    Thanks for reaching out.
    We have checked the case and found the issue.
    We will include the fix in our upcoming update and will let you know, once it is done.
    Thanks for reporting.

    Thread Starter ginake13

    (@ginake13)

    Thank you! Do you have any idea when this next update will be? I really want to use your plugin for this functionality that I need on the website, and to be honest I really dont wanna go look for something else…

    Sygnoos Support

    (@sygnoossupport)

    Dear @ginake13 ,

    Thanks for the patience.
    This is to inform you, that the above-mentioned issue is solved with the latest update of the plugin.
    Please, update the plugin to the 3.78 version and check.
    Keep us updated about the results, please.

    Thread Starter ginake13

    (@ginake13)

    Thank you for the update, indeed seems like the issue is not present anymore. Thank you again!

    Sygnoos Support

    (@sygnoossupport)

    Dear @ginake13 ,

    Anytime!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Pop-ups not showing when have more than 100 on the same page’ is closed to new replies.