Pop-Ups – Edit – Error

  • Resolved pog2020

    (@pog2020)


    2 years, 10 months ago

    I have a couple active pop-ups on my website that have worked flawlessly for a year or so. Now, all of a sudden, I am unable to Edit any of them.

    I am getting the following error message:
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    What do I do? I am hoping for a simple solution as I recently let my web developer go and am currently searching for a replacement. Thank you in advance.

    • This topic was modified 2 years, 10 months ago by pog2020.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @pog2020 !

    I’m very sorry to hear that you’ve experienced this issue while using our plugin!

    The error is a generic one so to find out what exactly happen, we’ll need to check the logs. I’ll try to make it as simple as possible. Here are the steps:

    1. Log into the cPanel -> File Manager or via FTP/SFTP to access the site’s files
    2. In wp-config.php in the main directory where the site’s files are, please add or change so it has the following:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    This should go above the line that says “That’s it, stop editing”

    3. Trigger the error from the site
    4. Check in wp-content/debug.log – there should be some output there which will tell us what exactly happened.

    Once you have the log, you can remove the defines from wp-config.php and share the relevant data here directly or by using a service like https://pastebin.com

    Warm regards,
    Pawel

    Thread Starter pog2020

    (@pog2020)

    Hi Pawel,

    I appreciate the response. Fortunately, I was able to figure it out. There was another plugin that was causing problems while running yours and one or two others. Since deactivating it, HUSTLE once again is working perfectly.

    Thank you. Have a great day.

    • This reply was modified 2 years, 10 months ago by pog2020.
    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @pog2020,

    Glad to hear you have managed to get this sorted. Feel free to open a new ticket for any further assistance.

    Have a nice day ahead.

    Kind Regards,
    Nithin

Viewing 3 replies - 1 through 3 (of 3 total)
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