Pop up won’t save

Hi @artsandlearning,

Sorry to hear you’re having such issues with PopUp plugin, however I was unable to replicate this behaviour on my installation.

Could you please perform conflict test by disabling your other plugins and see if the popup is saving properly after that?

Cheers,
Predrag

It is the only one we have running, so I’m not sure how to run that test. Sorry!

Hello @artsandlearning

My apologies for the delay here. If, when only the PopUp plugin is activated on your site and the issue still persists, please add the following lines to your wp-config.php to enable WordPress debug.

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Please make sure that you insert this line BEFORE /* That’s all, stop editing! Happy blogging. */ in the wp-config.php file.

This way all errors will be saved in the debug.log file inside the /wp-content/ directory. Try to recreate the issue and let us know the errors/warning you will find inside the debug.log file.

Let us know how it went!

Kind regards,
Nastia

Thank you for giving WordPress PopUp a try. I am going to mark this topic resolved because we haven’t heard from you in a while. If you would still like to work on resolving this issue with us we can reopen the ticket. Thanks again!

Hi

Sorry I haven’t had a chance to follow this up – I’m not a programmer, so I’m not really sure how to execute your instructions.

Still having the same problem, and I don’t see the line you speak of to add the code?

Hi @artsandlearning,

Nastia’s code needs to be added inside wp-config.php file that is located inside your root folder of your WP installation, it should look like this:

Cheers,
Predrag

How do I get to this folder?

Hi @artsandlearning,

You will need to access your WP installation via FTP or cPanel, from there you should navigate to root folder of your WP, usually it’s a /www/ or /htdocs/ folder.

You will recognize it because it contains wp-content, wp-admin and wp-includes folders, and below those folders there should be bunch of files and one of them is wp-config.php.
Please make sure you have a backup ready before making any changes to any files.

Cheers,
Predrag