Pop-Up Window is too wide for mobile devices

  • Resolved joyryde

    (@joyryde)


    4 years, 2 months ago

    Hi,

    Just wanted to let you know that the pop up window that your plugin opens is not responsive; it’s too wide for a mobile phone screen; so mobile users cannot see or click the “Close button”.

    Also, in both Chrome and Safari we are seeing a black X and the word “Close” on top of each other in the pop-up.The word “Close” goes off the side of the popup in both browsers (on desktop) so you only see the letters “Clo” with a big black x through them.

    https://tinyurl.com/ya8c9abs

    Also, in the USA they spell the word Inquiry, is there an easy way to change that for our users?

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @joyryde

    The issue that you have mentioned could be a CSS conflict and Could you please raise a support ticket at [email protected] and provide our support team with your site URL and WP-admin credentials so that our development team can get it resolved for you.

    Also, to change the spelling to “Inquiry” add the following code in your theme or child theme’s functions.php file:

    add_filter('gettext', 'pe_free_replace_enquiry_text', 10, 3);

function pe_free_replace_enquiry_text($translatedText, $text, $domain)
{
    // Check if string belongs to PE Free plugin
    if ('product-enquiry-for-woocommerce' == $domain) {
        // Replace the text
        $translatedText = str_ireplace('enquiry', 'inquiry', $translatedText);
    }

    return $translatedText;
}

    Please test this code first on your staging site before implementing it on your live site.

    Thread Starter joyryde

    (@joyryde)

    Thanks! We added the translate code and it fixed the text.

    I also wanted to let you know that the icon you used in the admin menu does’t match any of the other wordpress admin menu icons, it’s larger and throws off the way the menu looks for all admin users.

    /wp-content/plugins/product-enquiry-for-woocommerce/assets/admin/img/pep-icon.png

    Screenshot:

    https://pasteboard.co/JHcFM8M.png

    Thread Starter joyryde

    (@joyryde)

    Here is a link to an example product so that you can see that the plug-in pop up isn’t responsive and isn’t working on mobile devices:

    https://djdeals.com/product/dr-suzuki-grey-skratch-slipmats-2-slipmats-2-slipsheets-dss-sk01/

    Thread Starter joyryde

    (@joyryde)

    Hi, the site URL is https://djdeals.com, but I cannot provide login, sorry. You can see the popup using any mobile device on the site.

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @joyryde

    Could you please share your email ID with us so that we can send the files related to the issue to get it resolved at your end.

    You can also raise a ticket at [email protected] with this ticket link and our support team with help you with the details required to resolve the issue.

    Thread Starter joyryde

    (@joyryde)

    I’ll email you guys, I appreciate it!

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @joyryde

    As the issue is resolved, We will close the ticket now.

    Please let us know if you need any further assistance, we are more than happy to help ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Pop-Up Window is too wide for mobile devices’ is closed to new replies.