Pop-up will not save content

  • Resolved markylad

    (@markylad)


    7 years, 1 month ago

    Guys I am testing an exit popup at my site https://www.musclehack.com/

    I want to replace the current mailmunch one. After a few attempts, it simply will not save anything. I add text, pics, connect, aweber , custom behaviours, and am saving and when I finish, the only thing that saves is the pop-up name. I’ve went through this process a few times and then same thing happens.

    Even when saving before continuing to the next tan like design, the previous work is gone and the preview shows nothing. I currently have disabled the plugin. (plugin and wordpress are latest versions)

    Thanks for any help.
    Mark McManus
    CEO MUSCLEHACK LTD.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hey @markylad,

    Hope you’re well.

    While saving, can you check browser console? You can use inspect element from right-click menu or you can press Cmd+Opt+J for mac, Ctrl+Shift+J for windows/linux. If you see any error please show me that.

    Also, can you try plugin conflict and theme conflict test? You just need to deactivate everything except Hustle and try again. If not helps also try to activate default theme for WordPress and try again.

    If nothing on above helps you can also try debug logging to see is WordPress create any error while saving. To do that you need to edit wp-config.php file and place this codes;

    /* Debug Settings */
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
/* End of Debug Settings */

    Then try again Hustle. After that check wp-content folder, is there any debug.log file? If yes please share the content with me.

    Cheers,
    Oguz

    Thread Starter markylad

    (@markylad)

    This still isn’t working. Unfortunately I don’t have the technical know-how to do what you ask. I did go to inspect element after saving and clicked on console.

    It said:

    JQMIGRATE: Migrate is installed, version 1.4.1
    admin.min.js:1 view rendered

    When I fill in details on content, click save, then continue, everything from content is gone. Even after doing everything, saving and click finish, it’s all gone.

    Please help as soon as you can as I’d love to get an exit popup up and running and yours is the best.

    Many thanks.

    Mark

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello Mark!

    Hope you’re doing well!

    As Oguz suggested please run a test for a conflict with another plugin. I could not reproduce this issue on my end.

    To run a test for a conflict please follow these steps:
    – Deactivate all the other plugin, leave only Hustle active
    – Edit Opt-in and save changes.

    If the Hustle will save changes, then it is a conflict with another plugin. Start activating one plugin at the time (each time editing opt-in and testing if it is saving changes), until you find a plugin that is causing it.

    For detail instructions, please see Troubleshooting documentation or check this artickle.

    Please let us know how it went!

    Kind regards,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @markylad

    Hope all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a great day!

    Cheers,
    Nastia

Viewing 4 replies - 1 through 4 (of 4 total)
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