Pop-up still appears on mobile devices

Hi @svanrijsewijk

Thank you for reaching out and I apologize for the delay in response. Can you please confirm if the issue has been fixed? I have checked this on my mobile Andriod (Chrome) and couldn’t reproduce the issue, however, i could see the popup on PC browser.

If you have any further questions, please let me know.

Regards

Hi, no unfortunately it’s not fixed. When I ‘swipe back’ to a previous page it always pops up on a mobile device (iPhone)

Hi @svanrijsewijk

Can you please specify the popup type and share the PHP, WP, and Popup-builder versions you are using? I will try to reproduce the issue on my end.

Regards

• Popup type: not sure what you mean?
• PHP versie8.1.15 (Ondersteunt 64bit waarden)
• WordPress 6.2.2
• Popup-builder version 4.1.14

Hi @svanrijsewijk

Thank you for the information. By popup type, I mean the popup builder extension you use to build a popup.

Regards

I use the Html extension

Hi @svanrijsewijk

Please update the pop-up builder to the latest version and then check again. Please, let me know if the issue persists.

Regards

Hi @jawada,

Yes unfortunately it still pops up when you use the back button…

Hi @svanrijsewijk

Can you please check if you have enabled the exit intent feature for the popup?

https://help.popup-builder.com/en/article/how-to-create-an-exit-intent-popup-1rabh5j/

I hope this will help, if you have any further questions, please let me know.

Regards

Exit intent = soft mode