Pop Up Positioning on Page

Hey blacklavaa,

How are you doing today?

Would you mind posting link to your site where I can see the popup so I can take a look?

Best regards,
Bojan

Hi Bojan, thanks for getting back to me. my page is maephimcommunity.com

Hey again blacklavaa,

Thanks for the link, I’m not really sure what you mean, popup appears centered when I check it on my end, see screenshot https://screencast.com/t/nA6lBz9iiDWp.

Is this happening on specific browser or OS?

Please let me know ??

Cheers,
Bojan

i will send you a screen shot to your email

oh, the problem seemed to just fix itself a second ago, I also had another question relating to the padding around the pop up. the white space around the image is too thick, is it possible to remove this completely? if not could i minimize this white space, and also, i need the pop up to be larger than the preset size but still responsive, is this possible?

Hey again blacklavaa,

I was so close to take credit for fixing that ??

As for the padding, we should be able to do that with some custom CSS. Since you can add CSS in your admin when creating / editing popup, once there scroll down to the bottom to Custom CSS and add the following in

.wdpu-446 .wdpu-msg-inner .wdpu-text {
    padding: 0;
}

This should be the result https://screencast.com/t/DaDfdBf97f.

Hope this helps ??

Cheers,
Bojan

thanks bojan, that helped a lot, is there a way for me to make sure that the pop up only appears once on the homepage only during a users session on my website?

Hey again,

You can easily set popup to display on home page by using “On Specific URL” in Displaying Conditions when creating / editing popup, see screenshot https://screencast.com/t/ymbnPjeKoAw.

As for your other question regarding popup being displayed only once per session that is not possible in the free version of the plugin. You could use “Popup shown less then” but that will display popup only once for that user unless your site is opened in different browser or browser cookies and cache has been cleared, see screenshot https://screencast.com/t/0buwZNevV.

In premium version there is no option for this specifically but there is an option that allows you to use “close button as never see this message again” and then set expiry time to one day for example, see screenshot https://screencast.com/t/M7Wl4OCx. This would allow you to display popup each day.

Hope this helps ??

Cheers,
Bojan

thanks for the tip Bojan, unfortunately something must have reverted and now the pop up positioning is at the bottom of the page again, why might this be happening?

Hey again,

I’ve checked your site and I can definitely see the issue now. I’m not sure why that happens but since there are some js errors in the console it is possible that this is related to plugin/theme conflict.

Can you please test for conflicts by using default WordPress theme like Twenty Fifteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any.

https://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

Please let me know if you find anything ??

Best regards,
Bojan