Pop up opening animation fade-in

  • Resolved furtureplusweb

    (@furtureplusweb)


    6 months, 2 weeks ago

    Hello how are you? We recently added your plugin in our site ( https://folcalfest.net/ ) ,

    We are facing problem with the popup open animation.

    We went to the advanced settings of the plugin , at the section popup opening animation. But when we enabled the animation fade-in with 3 seconds , at the site in the frontend it didnt make the animation it just pops up without animation . We also tried the close animation ( fade out) of the popup but it also did not do the animation when we clicked the close button.

    Do you know what may be the issue?
    Can you assist us?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • I’m experiencing a similar issue. I set the fadeIn/fadeOut in the ‘Advanced’ settings, but the values don’t appear to save – have you checked to see if the settings are actually saving?

    Checking the HTML output for the popup also reveals that a CSS class called ‘undefined’ is also output with the other animation CSS classes, suggesting there is an issue with the PopupBuilder code that saves and outputs the animation effects.

    Having the same issue. All Opening/Closing animations are not being saved with popup. Only fix is rolling back to v4.2.7. They work fine again.

    Looks like the v4.3 update is having all sorts of issues.

    Bump bump bump! Come on Looking Forward Software Incorporated, your software is broken…

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi,

    We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed in this version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.

    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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