Pop up not working on mobile and safari.

  • Resolved coachtaiters

    (@coachtaiters)


    2 years, 3 months ago

    SG Optimizer stops pop-ups from opening on my page on mobile and the Safari browser.

    I have tested both Bloom and Optin Monster pop-ups and neither seems to work when SG Optimizer is turned on.

    If you see the linked page, towards the bottom there is a yellow bar with a purple button that, when clicked, should trigger a Bloom pop-up. So far it only works on chrome.

    How can I fix this because most of my visitors will come via mobile?

    Thanks,
    Andy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dimitar Petrov

    (@demiro)

    Hello @coachtaiters,

    I have replicated the issue and confirmed that it is caused by the Defer Render-blocking JavaScript feature of our plugin. It seems that the pop-up JS is not compatible with the async loading of the scripts.

    As I can see the Boom plugin scripts are using the following handlers:
    et_bloom-custom-js
    et_bloom-idle-timer-js
    et_bloom-uniform-js

    And I tried to exclude them from the Defer Render-blocking feature using a filter, but the issue still persists. It seems that even if these scripts are not loaded asynchronously the sequence of the loading of the others are affecting them.

    In this case, you should either deactivate the Defer Render-blocking JavaScript feature of our plugin or contact the team of the Boom plugin if they can assist you with the exact scripts that should be excluded from the ‘Defer Render-blocking’ list.

    Best Regards,
    Dimitar Petrov

    Thread Starter coachtaiters

    (@coachtaiters)

    Thanks so much for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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