Pop up not showing in mobile

  • I create a pop up in the checkout page to invite customer to write throught WhatsApp button to get more info. It works fine in desktop version but is not showing in mobile. I’m using divi e commerce theme.

    The page I need help with: [log in to see the link]

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  • Hi @advprocomunicazione,

    Thank you for reaching out to us. Sure, I will be happy to investigate and resolve your issue.

    When I checked your shared site URL, I found no active Popup on your page.
    URL: https://share.getcloudapp.com/ApuvgQW8

    I also found that your website’s current active Divi theme is Divi 4.20.1. However, the latest version is Divi 4.20.4. I will recommend that you update your theme to its latest version.

    Since your site has no active Popup, I couldn’t check and replicate your issue.

    Could you please activate your Popup on the page, so I can check and investigate your issue?

    I am looking forward to your response. Please do not hesitate to ask any further questions. Thank you.

Viewing 1 replies (of 1 total)
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