Pop up not showing

Hi @ice70,

It looks like there could be plugin conflicts as we’re seeing several console errors in the browser. See here: https://share.getcloudapp.com/4gu4eKgy

Could you check our debugging tips here: Test if a Plugin or Theme Interferes with Popup Maker

If you need to us to check this closer, you can also open a ticket here: https://wppopupmaker.com/support/#submit-a-support-ticket

Let us know how it goes.

Hi Kim,

Just adding to this ticket, I have now tested this site using the site health trouble shooter, I have disabled all plugin, changed the active theme to WP 2023 standard one and gone through and reactivated all the plugins one at a time and it worked fine.

I then left all the plugins active and swapped to the WP Bootstrap parent theme which also worked fine, but as soon as I change it to my child theme the popup cookie starts to get set automatically without the popup actually appearing, I did think this might have had something to do with our Civic Cookie Policy set up, but I commented that code out too and the cookie still set automatically without any popup appearing, there doesn’t seem to be any console errors relating directly to the popup, but I don’t think the console errors that are appearing due to Tableau and Crazy Egg are relevant here as I had both those plugins active when I was trouble shooting and the popup worked fine.

I do have various other hard coded video popups on the site, specifically the home page, but as the popup doesn’t appear on inner pages either I’m not sure those are causing the issue either.

Any ideas what could be going on here as I’m at a bit of a loss.

Thank you

Scott SIbson
The Gate Edinburgh

Hi @sibbo100

Is your targeting setting using an ‘AND’ operator?

If yes, can you replace that to use an ‘OR’ operator for the pages you set there?

Thank you!

Hi there,

I’m going to mark this thread as resolved as we haven’t heard from you in a while.

Feel free to create a new thread if you have other questions.

Thanks!